Data protection policy
How we collect, use and protect the personal data of anyone who contacts us or stays with us, under Colombian Law 1581 of 2012.
Structural draft. This text has not been legally reviewed and still contains placeholders.
Data controller
[Legal name], tax ID […], with address at Cra. 13E #21-87, Calambeo, Ibagué (Tolima, Colombia), is responsible for the personal data collected through this site and our contact channels.
Data we collect
We collect the data you give us voluntarily when you message us on WhatsApp, make a booking or reach out on social media: name, phone number, email address and whatever is needed to provide the lodging or event service.
Bookings made through Booking.com and Airbnb are also governed by those platforms’ own data policies.
Purpose
Data is used to manage bookings, quote and coordinate events, answer enquiries, issue invoices and — only with your express consent — send commercial information about our services.
Your rights
You may access, update, correct and delete your data, request proof of the consent you gave, be informed about how it has been used, and withdraw consent where applicable.
To exercise these rights write to […] or call +57 315 0618 777. We will respond within the legal timeframe.
Effective date
This policy is effective from […] and data will be kept for as long as the purpose that justified its collection remains.